|PCHG News Archive|
Back to current news...
30 March 2005 | Service outage 5 January 2005 | Down time 14 November 2004 | Down time 10 November 2004 | Forums closed 25 October 2004 | Usage reports 19 July 2004 | Web server update 15 July 2004 | New Web server in place Note that we are still fine-tuning some details, and as such there are a few things still under construction: 14 July 2004 | Web server upgrade Webmail users: We will make every effort to transfer personal settings over to the new server. However we cannot guarantee that it will be successful. So, please back up your address book. Exporting your address book to a file is easy. Here are step-by-step instructions: 9 July 2004 | Network outage planned 6 July 2004 | Dial-up server restart 25 April 2004 | Dial-up server problem 23 April 2004 | Public support and discussion forums 15 April 2004 | Dial-up server maintenance 6 April 2004 | Easter hours 31 March 2004 | Some new links 3 March 2004 | Email virus/worm 28 February 2004 | Internet outage 23 February 2004 | F I R E 19 February 2004 | Offices closed Thursday and Friday 7 February 2004 | Dial-up server maintenance 2 February 2004 | Internet outages 15 January 2004 | Dial-up Usage Reports available 5 December 2003 | Dial-up service 13 November 2003 | Brief power outage 2 November 2003 | Dial-up issues 29 October 2003 | Happy Birthday Internet! 10 October 2003 | New billing system 1 October 2003 | Do not open attachments 30 September 2003 | Webmail fixed 29 September 2003 | Hurricane gone, lights on 24 September 2003 | Support number broken 11 September 2003 | Another Windows vulnerability 8 September 2003 | Dial-up disconnects; Busy signals 1 September 2003 | Farewell nsis.com 18 August 2003 | Toll-free number 11 August 2003 | Serious vulnerability discovered in Windows operating systems 30 July 2003 | Webmail unveiled and nsis.com to be discontinued ITEM 2 -> For the past three years PCHG has been automatically forwarding traffic for nsis.com addresses to pchg.net. This arrangement is about to end. Starting Monday 1 September 2003 PCHG will no longer be accepting traffic for nsis.com email addresses or web addresses. That means that your contacts must send mail to your actual address, which is email@example.com for you to receive it; anything sent to nsis.com or north.nsis.com will be returned to sender. And personal web sites will no longer be accessible with www.nsis.com/~username. As noted before, PCHG does not own the NSIS domain, though we maintained it as a convenience to former NSIS customers. Please make sure your contacts, web links, and printed materials are updated with the correct address. In a few isolated cases users may have to change a setting in their email client if still configured with old nsis.com server addresses. 24 July 2003 | Server upgrade aftermath 22 July 2003 | Mail server upgrade and outage 7 July 2003 | Webmail server testing 7 July 2003 | Server maintanence 30 June 2003 | Happy Birthday Canada! 24 June 2003 | Dial-up Interruption 30 May 2003 | Service Interruption 22 April 2003 | Service Interruptions 15 April 2003 | Easter Hours 31 March 2003 | Power failures 15 March 2003 | Firewall replacement 12 March 2003 | Server problem 11 March 2003 | Ooops 18 February 2003 | Item #1: The Battle of SPAM 15 February 2003 | Mail issues 12 February 2003 | Mail server maintenance 30 January 2003 | Dial-up server issues 24 January 2003 | Scheduled maintenance 23 January 2003 | Service interruption 15 January 2003 | Mail server upgrade 6 January 2003 | Internet maintenance interruptions 22 December 2002 | Mail system slow 18 December 2002 | Holiday hours 16 December 2002 | Email Update sent to customers 13 December 2002 | Problems connecting 10 December 2002 | Problems connecting 9 December 2002 | Slow mail delivery 10 November 2002 | New Web site 15 October 2002 | Power outage 15 October 2002 11 October 2002 9 October 2002 | Digital service upgrade complete 27 September 2002 19 September 2002 18 September 2002 12 September 2002 New Glasgow customers can expect fully digital service next week. 5 September 2002 2 September 2002 19 August 2002 12 August 2002 We recommend all users update their computer's DNS setting to "Obtain DNS server address automatically" for best performance. If you do not know how to do this yourself, please call support and we can quickly walk you through the change. 9 August 2002 19 July 2002 Ancient History... 15 September 2000 | No Such Internet Service
Our mail and other services are down as of 12:37 AM Wednesday
Nova Scotia Power will be replacing our power meter on Thursday, 6 Jan. We will be without service for approximately one hour, starting at 8:15am. We apologize for the short notice plus any inconvenience this outage may cause.
A power outage Sunday knocked out our systems for approximately eight hours, from 14:06 to 22:02. We apologize for any inconvenience this outage may have caused.
The discussion forums have been taken off the site. There wasn't a lot of discussion happening in them, so we're retooling them in an effort to make them more useful to visitors.
After a little hiatus, dial-up usage reports are available again. The reports for 1-30 September are now online. Click Usage Report up above, then log in with your username + password to see how much time you used last month, among other interesting statistics. If you have any problems retrieving your report, please contact PCHG Support.
We have reactivated SSL encryption for the Webmail server. This means that when you are using PCHG Webmail, traffic sent across the public Internet between your computer and ours is scrambled and unreadable by third parties. You will receive a security warning when you try to connect to the Webmail server; this is normal. Note that email itself is not encrypted when sent over the Internet. Never send sensitive information via email.
Our new web server is now in production (it served you this page). For most users, the most visible change will be updates to the Webmail system - new colours, spell check during composition, and generally improved performance. Behind the scenes, this server will be more stable, secure, faster, and easier to manage. We are now running FreeBSD for all our mission-critical systems, with the latest stable version of Apache for web services.
SSL support is temporarily disabled. That means Webmail sessions will NOT be encrypted.
FTP access to personal web space directories is temporarily unavailable.
Web site statistics are not currently being generated. You should still be able to access your old reports.
We are moving all of our web services over to a new server this week. This new server will bring improvements in the three areas that matter - security, stability, and speed. In order to complete these upgrades, we will be shutting down FTP access on Thursday to move web sites over to the new box. If you host a site with us, you will not be able to update your pages while the FTP system is offline. We recommend you make any web site updates before then, because the FTP server may be inaccessible for up to three days. We hope to keep other downtime to a minimum, with as little interruption to web services (including hosted sites and Webmail) as possible. More details about this process will be posted here.
Log in to the Webmail system. At the bottom of the screen, click Address Book. At the top of the screen, click Import/Export. Under "Export Address Book", click the Export button (the default values are fine). Your browser should prompt you to save a file. This file contains your entire address book, and should be viewable in Excel or any text viewer.
The updated version of the Webmail system will offer speed enhancements, spell checking, and other features.
We will be performing some regular network maintenance on Sunday 11 July, beginning at 2 pm. You may be disconnected or unable to connect during this maintenance window. Service should be restored within one hour. We appreciate your patience.
One of our dial-up servers restarted at about 1:20 pm today, knocking offline anyone connected to that device. Users would have immediately been able to reconnect. We apologize for any inconvenience.
Sometime around midnight on Saturday night, a failure in one of our dial-up servers prevented it from taking new calls. Customers dialing in to the New Glasgow pool may have received something similar to a busy signal, instead of connecting normally. We are working to solve this problem; we apologize for any inconvenience.
We are happy to announce the arrival of public forums to our web site. One of the goals of these web forums will be to provide another avenue for customer support. If you have a problem with some aspect of your service, post a question in the support forum and we are sure to respond to it quickly. There are several positive aspects to forum support, including quick and easy access to a whole history of problems and solutions, a good way to share links to useful web sites, and a place for you to communicate with us and each other.
CLICK HERE: http://forum.pchg.net
We will be expanding and refining the forums over time. We are happy to hear any suggestions or ideas you have.
We will be restarting one dial-up server at 1:50 pm today (Thursday), and another about an hour later. Users connected to those devices will be temporarily disconnected. You will be able to reconnect within two minutes. Sorry for any inconvenience.
PCHG's payment office will be closed Good Friday, 9 April, and Easter Monday, 12 April. Phone support will be available at all times.
We've added a few additional Quick Links to the main page. Please let us know if you enjoy them!
Some users have received a message claiming to be from PCHG Support, with a subject line: "Email account utilization warning." The message body mentions something like: "detected a large ammount of viruses outgoing from your email account" [sic], and the message has a ZIP file attachment that contains an executable that is probably a virus/worm/trojan horse - in other words, Bad. This message is not from PCHG Internet Solutions, and did not originate from our mail server. Even though the message claims to be from firstname.lastname@example.org or email@example.com or otherwise, it is not. You should delete it immediately without opening any attachments to it (and then empty your Deleted Items).
We are investigating the source of these messages; we believe them to be coming from users infected with a virus of some kind, and those people are probably unaware they are sending them. It is important that everyone keep their virus software up to date, and to perform regular scans.
We strongly recommend you visit http://housecall.trendmicro.com to run a full system scan of your PC.
If you are computer savvy enough to pull up the full message header in your mail program (in Outlook Express, click File / Properties / Detail), we would appreciate it if you copy and paste the entirety into a message and send it to us at firstname.lastname@example.org. We will examine that data, and use it to determine where it came from.
Never open attachments you receive in your email box, particularly ones you can't identify and weren't expecting. Never, ever run executable files emailed to you (.exe, .com, .pif), even from people you trust.
PCHG will never email programs of any kind to you without your prior knowledge, and then only in rare cases; for example, when troubleshooting connection problems with a PCHG technician.
PCHG's normal email communication includes: updates on new and changing services, outage warnings, billing/package changes, and communication regarding your specific account. If you receive mail from PCHG that you believe may be fraudulent, please contact us immediately.
Our upstream Internet provider has been experiencing technical difficulties today, and PCHG's main Internet connection was down for at least an hour this morning. We are working with our provider to restore service as quickly as possible.
A serious fire in downtown New Glasgow on Sunday night shut down all of PCHG's services. Three buildings directly beside ours were completely gutted - the destroyed buildings housed H&R Block, some apartments, and Pictou County landmark the Cozy Corner. The Maritime Building sustained some water and smoke damage, but fortunately our equipment was spared. We had service partially restored about twelve hours after the initial outage. We expect further outages as we transfer power systems from temporary service. We appreciate your patience while we work to restore all of our systems.
Note that our phone support will be available at all times, but that we are limited to fielding Internet support questions only. Any billing inquiries, account sign-ups, cancellations, or other changes will have to wait until the end of the week. PCHG's office in the Maritime Building will be closed for repairs and cleaning until Friday of this week.
PCHG's offices are closed Thursday and Friday on account of the wonderful winter weather. We will re-open Monday at 10 AM. Telephone technical support is always available.
You can have a look at conditions (they're poor) on provincial highways with the DoT Highway Web Cameras:
We had to reset a dial-up access server early Saturday afternoon to resolve connection problems. By about 1:15pm users were connecting normally again. A second server will be shut down at 3:30pm, which will knock some dialed-in users offline. They will be able to immediately reconnect.
NOTE: Hardware failures at our upstream Internet provider have been causing service outages throughout the day Monday. When this occurs, users are unable to go past our mail and web servers to external Internet sites. This is a problem with our main Internet connection, which affects all dial-up customers, mail services, and web sites. We apologize for any inconvenience. Unfortunately these circumstances are beyond our control.
The first outage occurred at around noon and lasted fifteen minutes. Our service went down again at 4:25pm and was restored within fifteen minutes. The third outage began at 5:20pm until 5:42pm.
Updates on this problem will be posted here.
Dial-up customers may now access their dial-up usage statistics by clicking the Usage Report link under the Support and Information menu on this page. Reports for December are now online. Usage reports record each connection made by your username, the duration of each session, and bytes transferred. Totals and averages for the month are also indicated.
Beginning 1 February, extra usage will be tracked, and any charges accrued will be applied to your account the following month. PCHG will not be charging for overage in the months of December and January. January's reports will be available the beginning of February. If you have the Surfer (50 hour) or Email Lite (15 hour) package and you exceed your monthly hours, your account is charged $1 for each additional hour. If you have the Connect Anytime package, there are no hourly limits or extra charges. If you have any questions, please contact PCHG Support.
Holiday Office Hours
While doing some unplanned maintenance Friday afternoon, our dial-up services became inaccessible for about fifteen minutes. Sorry for the inconvenience.
There was a very short power outage just before 4:30 pm today. All connected users were dropped, though all could reconnect within two minutes. The outage was ostensibly the result of the wind, so there may be a repeat tonight.
UPDATE: Another, longer outage occured about an hour after the first one. Service restored at 5:45 pm.
There was a problem with one dial-up server Sunday evening, which was preventing new calls from coming in. We were forced to reset that device to restore normal operation, which dropped some users offline. We apologize for any inconvenience.
The network that was to become the Internet was born 34 years ago today, 29 October 1969.
We are in the process of moving over to a new billing system. Beginning next week, we will start sending out automated email invoices containing your current balance. This won't have any effect on your current charges, and won't require you to take any additional action if you are automatically paying your bill with a credit card or pre-authorized debit. It is simply a statement sent for your information. The statement will be sent to your PCHG email address. If you do not check this address, it is important that you let us know which one to use! Please examine your first statement to verify that we have the correct information on file for your account (Name, Address, Phone number, Plan type, Billing Interval, etc.) and notify us of any mistakes or things you would like changed.
There are email messages circulating claiming to be from Microsoft support. These are bogus. Microsoft never sends updates via email. Updates for Microsoft products are only available from Windows Update or www.microsoft.com. These messages contain an executable attachment of approximately 150 kbytes. These are VIRUSES. Do not run them. Delete the messages and empty your Deleted Items. If you have opened one of these items, it is important that you scan your system for viruses. There is a link above to a free web-based virus scan.
The Webmail system was unavailable for about 26 hours following the power outage. We identified and repaired the problem today and it should again be working normally.
The lights in downtown New Glasgow went out at 1:56 am and returned at 11:36 am today. If you were dialing in from a powered region between those hours, you would have had no success. Everything has returned to normal and the sky is blue.
Strangely, another phone company (mistakenly) reassigned our main telephone number (752-3835) at around 5pm on Wednesday. So no calls made to PCHG after 5pm were getting through, and in some cases were going to a very surprised lady. As of 8pm things were still not put to rights, but should be soon. Please try your call again later this evening.
Microsoft has released details of yet another critical vulnerability in Windows operating systems. Affected are all versions of Windows XP, Windows 2000, Windows NT 4.0, and Server 2003. It is important that you visit Windows Update and download the latest critical updates for your operating system. You should have the Internet Connection Firewall enabled if you have Windows XP.
Detailed information about the vulnerability can be found here: MS03-039
Some users have been experiencing unexplained disconnects. This is due to a problem with one of our dial-up access servers. We hope to have the problem cleared up by Monday afternoon. Please notify us if your dial-up connection continues dropping abnormally.
Users dialing in to our Truro access number may be noticing occasional busy signals during peak times (late evening especially). Please call support if you are one of these people. We can quickly add new lines to the Truro pool if necessary.
The NSIS domain names are now no longer pointing to our servers. You will not receive any more (mostly junk) mail addressed to your nsis.com address. This should have a positive impact on the efficiency of the mail server and on the volume of SPAM delivered to our users. Note too that www.nsis.com no longer goes anywhere - you must use www.pchg.net to access the PCHG home page.
Our offices are closed today, Labour Day.
PCHG's toll-free number is out of service temporarily. We are investigating the problem. A new number may be posted here soon.
A serious security hole discovered in Microsoft Windows last month is being heavily exploited today. A series of attacks are being carried out against random Internet-connected computers running the NT family of Microsoft operating systems, including Windows XP Home and Professional. There is a patch available to close the hole, and there are countermeasures you can take to limit your vulnerability. The exploit gives an attacker the ability to crash or shut down your computer, or to upload and run arbitrary code. Particularly at risk are users with high-speed Internet connections that are always on. Dial-up modem users are much less likely to have been attacked since they are online only intermittently and their IP address changes every time they connect. Still, it is important that you update your operating system to close the hole. Note that Windows 95, 98, 98 SE, and ME are not affected.
Affected systems: Microsoft Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003
Solutions: 1) If you have Windows XP or 2003, enable the Internet Connection Firewall. If NT or 2000, try a third-party firewall package like Zone Alarm. 2) Visit Windows Update to download the latest security updates for your version of Windows. 3) Download and run Symantec's W32.Blaster worm removal tool to scan your system: W32.Blaster.Worm Removal Tool.
Microsoft Security Bulletin MS03-026
Microsoft's What you should know about the Blaster worm
Symantec's DCOM RPC Interface Buffer Overrun Vulnerability with links to patches
As always, it is good to keep your virus scanner up to date and to occasionally perform a full system scan. If you don't have a virus scanner, visit housecall.trendmicro.com for a free web-based scan.
Another alternative is to delete Windows and use a free and secure operating system like FreeBSD or GNU/Linux.
ITEM 1 -> PCHG is pleased to announce that our Webmail system is now ready for prime time. Webmail is a web-based email client that lets you send and retrieve mail from your PCHG account anywhere in the world. It functions much like the popular Hotmail and Yahoo services, except that you can use your existing PCHG email address. This is available to all our customers, including those with domain names other than pchg.net. PCHG Webmail provides all of the features available in a basic mail client (such as address books, multiple mail folders, and message filtering rules) and more: Since the mail always remains on the server and is not downloaded to your computer, you have increased security against viruses and email worms, and you can access (and delete) any of the mail in your box instantly without having to wait for it to download. To login you need your email address and password, and a web browser (Internet Explorer, Mozilla, Opera) with 128-bit SSL security.
Click the link at the top of this page to login or you can access Webmail directly by going to: http://webmail.pchg.net
The silver lining here is significant: we suspect that a substantial percentage of the SPAM our users receive is addressed to their nsis.com address. When we make this change, all this garbage will be stopped dead. Please contact us if you have any questions or concerns.
We made the switch to a new mail server Wednesday night. For a few hours mail services were inaccessible for dial-up users. Things should be back to normal today. Please let us know if something new and strange is happening. The majority of customers will not need to make any changes to their mail settings. However if you have a different domain name than pchg.net, please read on:
Users with hosted domains must login to POP3 with their complete email address as username. It is not necessary to make this change if your email address ends in @pchg.net - but if it ends with anything else, you will need to do so. For example, in your mail program account settings, if your username is currently mary.smith, you need to change it to email@example.com. If you are having problems making this change, please give us a call. We apologize for any inconvenience this may have caused, we were not anticipating having to make this change right away. You may also check your mail using PCHG Webmail - note that here too you need to enter your full email address as username to log in.
We will be installing a new mail server Wednesday evening. We expect the process to take up to four hours. During that time, no mail service will be available. That means that you will not be able to send or receive mail. When the mail system comes back online, any delayed messages should arrive. We regret any temporary inconvenience that this may cause. With the new server we expect an improvement in mail service, including the elimination of mailbox locking issues. The upgrades will begin at 6 pm.
PCHG's new Webmail server is now open for public testing. It will allow you to check your PCHG email from anywhere on the web. You will need your username, your password, and a browser with 128-bit SSL encryption in order to access the site. Note that we are still in the testing phase, so some functions may be initially unavailable. Please report any problems. Click here to log in to PCHG Webmail.
We will be testing a new dial-up authentication server Tuesday afternoon. You might have trouble logging on the first time. Please keep trying...
Canada is a hoary 136 years old on Tuesday. To celebrate, PCHG's offices will be closed. Enjoy the day.
A dial-up server unexpectedly reset last night, knocking many users offline. If you were dialed-in at around 23:45 on Monday you may have lost your connection. We are investigating the cause.
We had a momentary loss of power Friday afternoon at 2:15, knocking everyone offline. Service was immediately restored. Sorry for any inconvenience.
There will be service interruptions tomorrow, Wednesday 23 April, while we perform maintenence on our servers and connection equipment. We are budgeting a half hour for downtime beginning at 3:30 pm. You may have difficulty accessing your mail or the Internet during that period.
We will be closed Good Friday (18 April) and Monday (21 April) for the Easter holidays. You will not be able to come in to the office to pay bills or have computer service performed on those days. Telephone technical support is still available for Internet customers throughout the weekend. Normal office hours resume on Tuesday.
We experienced power failures at 14:12 today and again at 15:32 that knocked all dialed-in users offline. Service was restored within a couple of minutes in both cases.
We are replacing our main Internet firewall today in response to the server failure last month. There will be outages while we get the server online.
There were some more power woes today, this time affecting our servers. It briefly prevented mail and Internet access for all users for a few minutes, around 3:30 pm. You would not have lost your dial-up connection.
We had an accidental power outage at 5:13 pm, knocking all dialed in users offline. Everyone should have immediately been able to reconnect.
Today we began blocking incoming mail from entire domains that are known to send out nothing but garbage. As we expand and improve the blacklist, expect to see fewer illegitimate messages in your inbox, and improved speed in the mail system.
18 February 2003 | Item #2: Server crash
Our firewall server crashed in the early morning hours Tuesday, sometime around 5:00, blocking all traffic to and from the Internet. By 8:51 am we had the server restored.
There were some minor lingering problems with the mail system following the upgrade. Messages addressed to the old north.nsis.com domain were being bounced in some cases. The problem has been rectified.
We will be working on the mail server tomorrow, Thursday 13 February, beginning at 6 pm. There will be temporary interruptions in server availability while we work. That means you may not be able to send out mail at times. We expect to be operating normally within the hour.
If you were logged on or trying to log on around 4:15 this afternoon you would have experienced some difficulty. We had a minor problem with one dial-up server. The issue was sorted out post-haste.
We will again be working on the mail server this Sunday, 26 January. You will be unable to send mail while we are performing the maintenance. We hope to have it back up the same day so as to be fully functional for Monday morning. Check here for updates.
PCHG's outside Internet connection failed circa 11:15 Thursday morning when our main Internet router failed. The router was replaced with backup equipment and service was restored by 12:30.
We have scheduled an upgrade to our mail server software this weekend. The mail server will be unavailable early Sunday morning, beginning at 2 am. We anticipate completing the upgrade by 5 am. On Sunday we will be watching the mail system closely to head off any problems. You may experience some minor problems during the day. This upgrade is targeted at reducing the volume of spam reaching the server, which has been a burden on the mail system causing delivery delays for legitimate email.
Our main voice line was temporarily confused early Wednesday morning. If you were trying to get through sorry for any inconvenience.
Eastlink, our upstream Internet provider, has informed us of possible service interruptions during routine maintenance. The maintenance is scheduled for 9 January between 2-6 AM and 10 January between 2-6 AM.
If you sent out email this weekend, it may have taken longer than usual for the messages to be delivered. The mail system is dealing with a pile of spam (as usual), and legitimate mail delivery is unfortunately being affected. Your messages will go out, usually within a day at most.
Here are PCHG's holiday office hours. Internet technical support will continue to be available every day.
Tue 24 Dec
9am - noon
Fri 27 Dec
Wed 1 Jan
Wed 25 Dec
Mon 30 Dec
Thu 26 Dec
Tue 31 Dec
We sent out an important service update to all our customers today. You will receive a copy of it in your PCHG email box. Please read it as it contains important information about changes to our dial-up packages.
Some connection problems Friday night. We began noticing the problem at around 9:45. Users were once again authenticating normally by 10:45.
You may have experienced difficulty connecting for a short period this morning. The authentication system was ignoring some log in requests. This problem did not appear to affect everyone. It should be resolved now.
The outgoing mail system has been slow delivering messages today, in some cases delaying delivery for several hours. This is primarily because of the huge volume of Spam that our mail server deals with on a daily basis, in volumes far exceeding that of legitimate mail. We are working on the problem. In any case, your messages will always reach their destinations if they are properly addressed. Things should be back up to speed shortly.
Welcome to PCHG's new web site. With the many improvements behind the scenes that we've been working on in the past five months, we thought a new face for the web was in order. And we're not through; there will continue to be improvements to the site, and new features for our members in the coming months. Look forward to accessing your PCHG mail box from anywhere on the web, checking your dial-up usage, and accessing information about your account. We appreciate your feedback.
Please direct your comments about the new site to firstname.lastname@example.org.
There was a county-wide power outage for about an hour Tuesday night. PCHG's dialup servers were inaccessible during this time. Service was restored around 7:54 PM.
If you have a modem based on the Lucent LT Winmodem chipset or one similar, you may benefit from an updated driver and modem firmware. Check your modem manufacturer's web site for these files. Call support if you don't know how to perform these updates. We have also noticed that SupraMAX 56 and some Motorola SM56 modems may require firmware and driver updates to function properly.
We have been noticing that some customers with imitation modems have been having more trouble connecting on our recently upgraded digital lines. This is the case even if you previously had few or no connection difficulties with the same modem. If you live several kilometres away from your telephone switch and are using an inexpensive controller-less 'software' modem (such as the LT Winmodem), you may be experiencing this condition. We will attempt to tune our modem pools to be friendlier to these modems, but we do not anticipate achieving universal compatibility.
PCHG is pleased to announce that our upgrade to digital dial in service is complete. Our customers everywhere in Nova Scotia can look forward to faster connect speeds, more reliable connections, and the elimination of rings on all access lines. This upgrade is free and transparent and no changes are necessary to your computer's settings. Extra fees for 56k lines will be eliminated on all plans at the end of this month.
The information we have received from the Telco indicates that the final transfer of digital lines for New Glasgow will take place Monday. If this remains on schedule, customers dialing into New Glasgow can expect minor disruptions on Monday while we make the necessary changes to our dialup servers. When the change is complete, all calls will be routed digitally to V.90 56 k modems, and as a result you should experience higher connect and transfer speeds if your modem and phone line are capable of them. No changes to your hardware or settings should be necessary to take advantage of this upgrade.
Our main voice telephone lines are being transferred to our new service provider this morning. There will be occasional problems getting through to support while this is taking place. Please keep trying.
Unfortunately, upgrades to the New Glasgow lines have been further delayed by the Telco. It will be next week at the earliest before we can proceed on this matter. These upgrades will allow us to provide fully-digital V.90 56 k dialup for all customers. There should be only minor service interruptions (such as disconnects) for a short time while the change is made. We will post updated details here as they are available.
PCHG is pleased to inform that all Truro lines are now V.90 56 k capable. If you are sufficiently close to your telephone company CO, and your line conditions are good, customers with V.90 modems will be able to dial in at speeds up to 53 kbit/s. There is no additional charge for this service upgrade.
Digital phone lines for Truro installed today. These lines replace the temporary lines that have been in service for the last month. You would have had difficulty connecting to 893-8222 circa 4:30 to 6 pm Thursday while the Telco corrected the line programming. Additional lines have been added to alleviate busy signals.
We are still working on an adequate Spam filter configuration that allows legitimate incoming mail through while blocking as much unsolicited junk as possible. If you are expecting an incoming email that never arrives, please call support and make us aware of the problem.
If you are subscribed to an email-based mailing list, you may have noticed a disruption to delivery in the last two weeks. If you are experiencing this condition, it is because your email address appeared to the mailing list provider in the @north.nsis.com format when you signed up. The address included in all outgoing messages now appears in the correct @pchg.net format. Mailing lists often use your exact email address to verify you are who you claim to be, and some may be suspicious of the change. A solution is to resubscribe to the list.
You may experience difficulty connecting to the new mail server if your computer is configured with the old server settings. If you have problems, please update your mail client with these server settings. If you need assistance, please call support.
We installed a new mail server today. Users may experience difficulty sending out messages. We hope to have the problem sorted out tonight. Please try sending your messages again. Incoming mail is working normally, so you should be able to receive mail without trouble.
PCHG is beginning a series of upgrades to all of our systems that will result in improved, more reliable Internet service. During the upgrade process there may be brief service interruptions. Your patience is appreciated. Details will be posted on this page - please check back for updates.
PCHG Internet Solutions is pleased to announce the continued operation of your local ISP, which was of late 'North Shore Internet Services', now deceased. NSIS was Nova Scotia's oldest independent ISP.
5 January 2005 | Down time
14 November 2004 | Down time
10 November 2004 | Forums closed
25 October 2004 | Usage reports
19 July 2004 | Web server update
15 July 2004 | New Web server in place
Note that we are still fine-tuning some details, and as such there are a few things still under construction:
14 July 2004 | Web server upgrade
Webmail users: We will make every effort to transfer personal settings over to the new server. However we cannot guarantee that it will be successful. So, please back up your address book. Exporting your address book to a file is easy. Here are step-by-step instructions:
9 July 2004 | Network outage planned
6 July 2004 | Dial-up server restart
25 April 2004 | Dial-up server problem
23 April 2004 | Public support and discussion forums
15 April 2004 | Dial-up server maintenance
6 April 2004 | Easter hours
31 March 2004 | Some new links
3 March 2004 | Email virus/worm
28 February 2004 | Internet outage
23 February 2004 | F I R E
19 February 2004 | Offices closed Thursday and Friday
7 February 2004 | Dial-up server maintenance
2 February 2004 | Internet outages
15 January 2004 | Dial-up Usage Reports available
5 December 2003 | Dial-up service
13 November 2003 | Brief power outage
2 November 2003 | Dial-up issues
29 October 2003 | Happy Birthday Internet!
10 October 2003 | New billing system
1 October 2003 | Do not open attachments
30 September 2003 | Webmail fixed
29 September 2003 | Hurricane gone, lights on
24 September 2003 | Support number broken
11 September 2003 | Another Windows vulnerability
8 September 2003 | Dial-up disconnects; Busy signals
1 September 2003 | Farewell nsis.com
18 August 2003 | Toll-free number
11 August 2003 | Serious vulnerability discovered in Windows operating systems
30 July 2003 | Webmail unveiled and nsis.com to be discontinued
ITEM 2 -> For the past three years PCHG has been automatically forwarding traffic for nsis.com addresses to pchg.net. This arrangement is about to end. Starting Monday 1 September 2003 PCHG will no longer be accepting traffic for nsis.com email addresses or web addresses. That means that your contacts must send mail to your actual address, which is email@example.com for you to receive it; anything sent to nsis.com or north.nsis.com will be returned to sender. And personal web sites will no longer be accessible with www.nsis.com/~username. As noted before, PCHG does not own the NSIS domain, though we maintained it as a convenience to former NSIS customers. Please make sure your contacts, web links, and printed materials are updated with the correct address. In a few isolated cases users may have to change a setting in their email client if still configured with old nsis.com server addresses.
24 July 2003 | Server upgrade aftermath
22 July 2003 | Mail server upgrade and outage
7 July 2003 | Webmail server testing
7 July 2003 | Server maintanence
30 June 2003 | Happy Birthday Canada!
24 June 2003 | Dial-up Interruption
30 May 2003 | Service Interruption
22 April 2003 | Service Interruptions
15 April 2003 | Easter Hours
31 March 2003 | Power failures
15 March 2003 | Firewall replacement
12 March 2003 | Server problem
11 March 2003 | Ooops
18 February 2003 | Item #1: The Battle of SPAM
15 February 2003 | Mail issues
12 February 2003 | Mail server maintenance
30 January 2003 | Dial-up server issues
24 January 2003 | Scheduled maintenance
23 January 2003 | Service interruption
15 January 2003 | Mail server upgrade
6 January 2003 | Internet maintenance interruptions
22 December 2002 | Mail system slow
18 December 2002 | Holiday hours
16 December 2002 | Email Update sent to customers
13 December 2002 | Problems connecting
10 December 2002 | Problems connecting
9 December 2002 | Slow mail delivery
10 November 2002 | New Web site
15 October 2002 | Power outage
15 October 2002
11 October 2002
9 October 2002 | Digital service upgrade complete
27 September 2002
19 September 2002
18 September 2002
12 September 2002
New Glasgow customers can expect fully digital service next week.
5 September 2002
2 September 2002
19 August 2002
12 August 2002
We recommend all users update their computer's DNS setting to "Obtain DNS server address automatically" for best performance. If you do not know how to do this yourself, please call support and we can quickly walk you through the change.
9 August 2002
19 July 2002
15 September 2000 | No Such Internet Service